Worked as technical support agent with global users of the web application YOUBORA, a video analytics tool, in a B2B relationship.
Daily monitoring of the platform operations and functions. Detection and management of firsts class of bugs or problems, using troubleshooting steps and Google Chrome developers tools.
Preparation of weekly and monthly reports for clients, summarizing the information provided by Youbora metrics.
Communicator between teams in an Agile Environment: product, front-end, back-end, plugin, and customer success.