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Technical Support Engineer

Company: Landbot

City: Barcelona

Date: Nov 2021 to Present

Landbot is a software that allows you to create conversational landing pages, conversational websites, interactive surveys, lead generation bots & more. I am in charge of helping clients in solving problems involving CSS, Javascript, integrations with other platforms or APIs such as Dialogflow, Integromat, Google Map APIs, Zapier, Airtable, etc. I utilize GPT for constructing chatbots, assisting B2B customers, and troubleshooting any issues they may encounter while using GPT. I provide guidance on fine-tuning techniques and offer advice on creating effective prompts to prevent timeouts and minimize hallucinations. Additionally, I leverage GPT to clasify leads and generate personalized product recommendations.